Everyone likes to save money by reducing expenses, but sometimes we don’t focus on the right things and it ends up costing us more in the long run. Stemp Systems recently brought on a new client, a company that opened up a new office near our building.
When I first met this neighbor, I walked over to introduce myself. We discussed the company’s needs to set up new IT infrastructure in their new office, and I submitted a proposal. After pulling apart our proposal and multiple reviews and analysis, our neighbor rejected our proposal as “too expensive.” Our estimate of installation labor was met with a puzzled “How can it take that long? It’s just a small office!” She finally said that they would have a “friend” set everything up.
The following week this neighbor called me. She described how QuickBooks was crashing and said that a workstation was getting a blue screen, even after being replaced by Dell. The company could not work and was losing money through non-productive downtime. She realized that she had been penny wise and pound foolish, or, in her case, shekel foolish. I provided a scope of work to clean up the network, uninstall all the extraneous software on their workstations, and configure everything properly. This time she agreed to my proposal.
The next day this new client happily reported that QuickBooks was working properly. She was very glad to have a local IT company respond immediately to re-configure her IT infrastructure. In fact she found that – like the insurance company jingle – like a good neighbor, Stemp Systems was there.